Transparent BPO’s unique model offers premium quality, white-glove nearshore contact center and business process outsourcing services at a great value. Our state-of-the-art system and IT support mean we can deliver seamless integration with your brand, providing a transparent relationship between the contact center and client.
We are committed to offering scalable, repeatable, and affordable contact center solutions that exceed your expectations.
Location, Location, Location
Our call centers are located in Belize, one of the fastest growing countries in Central America. Belize was carefully chosen because of its friendly, English-speaking population, strong American cultural influences, and reliable telecommunications.
Our trained, skilled, tenured agents are the backbone of our business. They provide customer experiences that match your company so well, your customers won’t know the difference — and we reward them with competitive salaries, bonus structures, comprehensive benefits, and a clean, safe, fun work environment to keep them happy, motivated, and enthused.
Trained to Be the Best
Every one of our agents goes through a two-week training program where they learn the skills vital to providing quality customer experience at every stage of the customer lifecycle. But we don’t stop there. We also educate agents on how to be well-rounded professionals, teaching them skills that will help them grow into other career opportunities to improve their lives.
Standard of Excellence
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us.”
Healthcare Company Vice President
“The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company.”
Director, Global Customer Service Operations, Publishing Company
Ready to Experience the Transparent Difference?
Find out the difference transparency, experience, and customized solutions can make for your business. No black box models here.