At Transparent BPO, we believe every touchpoint with the customer is an opportunity to push beyond the expected.
That’s why we push boundaries and ourselves to ensure every person’s experience is better than the one before.
From our open model and ongoing pursuit for better results to our empowered and engaged agents, every interaction is made with the intent of elevating experiences and strengthening relationships with your brand.
Transparent BPO strongly believes that there’s always an opportunity to enhance that experience. For everyone. Because you, your customers, and our employees deserve more. It starts with our name; but transparent isn’t just a word, it’s how we build relationships. Openly. Authentically. Passionately.
Your business is our business, and we want to see it succeed. We embrace your brand and actively look for ways to optimize your customer service. Every day is an opportunity — one to push the boundaries on what we do and most importantly, on what we can achieve, together.
Our company’s values are built on these four pillars:
In business, no one likes surprises. That’s why we operate with complete transparency — into our processes, technology, people, and results.
We keep you informed at every turn, notifying you immediately if something needs your attention or if we’ve identified opportunities for improvement.
Our employees receive the same treatment. They always know what’s going on and what’s expected of them — so they’re never caught off guard and are always ready to do the best job for you.
Quality. Clients. Community. Transparency.
These aren’t buzzwords to us; they’re our values, our passions, and ingrained in our actions. We help you consistently hit — and outperform — your KPIs.
We work with you as your partner to positively impact your business.
We empower our agents to excel and grow because when we engage them as people and not simply employees, they show up fully for work and for you.
And we will always be open, honest, and engaged because that’s what you deserve — and what’s in our DNA.
What works for one company won’t necessarily work for you. That’s why we don’t believe in cookie-cutter contact center services. Yes, we leverage proven processes and best practices, but we also pride ourselves in thinking differently.
You won’t get stale ideas; you’ll get the right ideas. Ones that support your brand, address deficiencies and make the process easier for you and your customers. And most importantly, we turn those ideas into action, so you get results.
At Transparent BPO, people are our priority.
Everyone — you, your customers, and our employees — deserve to know that they are important. And they will because we’re not beholden to policies.
We believe in flexibility. In empowering our employees to go off script to listen and truly help your customers.
We value partnership and rolling up our sleeves to find ways to solve your business challenges and exceed expectations.
And it’s through the resulting long-lasting relationships that mutual success flourishes.
Want More From Your Contact Center Partner?
Speak with an advisor to learn what an ongoing pursuit for better results can mean for your business. Schedule a call today!
What Our Customers Say About Transparent BPO
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us.”
Healthcare Company Vice President
“The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company.”
Director, Global Customer Service Operations, Publishing Company
Watch The Transparent BPO Video Series
This video series — 10 episodes in all — explains the factors that set Transparent BPO apart from the competition. They touch on topics, such as:
- How we keep costs down without sacrificing quality
- Results we’ve achieved for our clients
- Benefits of outsourcing to Belize
- Protocols we deploy to ensure security and compliance
- How our KEEP system helps us meet and exceed KPI goals
- And more!
Each is just a few minutes long. You can also choose from the list by clicking the icon in the upper right-hand corner. Take a look! You’ll like what you see!
Isn't it time to expect more from your contact center partner?
Find out the difference an open model, passionate culture, innovative approach, and putting people before policy can make for your business.