Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at Sykes and a senior manager […]
Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients. Marilyn has over 25 years of experience in the call center industry with a passion for driving key performance metrics and superior client […]
Based in Miami, Florida, Peter manages the overall IT infrastructure of our call center locations in Belize and our centralized IT facilities at the Terremark data center in Miami. He has over 15 years of experience in the design, implementation, and maintenance of mission-critical voice and data-converged networks for the BPO industry. Before joining Transparent […]
Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a broad array of industries as well as solutions […]
Jon works from our contact centers in Belize. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 13 years of call center management experience. Prior to Transparent BPO, he was site lead at Dell and senior training manager at Startek. He was responsible for service delivery, client […]
Amy has overall responsibility for Transparent BPO’s accounting, payroll, and finance teams. She works closely with the executive team to ensure the financial health of the company and manages the accounting and payroll teams in Belize. Amy has over 25 years of experience in finance management and an obsession for numbers and analytics.