June 27, 2014
Pat is responsible for the training and development of our call center team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top quality service to our clients and their customers. Pat has over 25 years of experience leading training teams in the call center industry for both facility-based and virtual call centers. In her role as a training leader, she has built agent expertise for premier brands like Victoria’s Secret and Netflix as well as for large work-from-home companies like LiveOps. She’s passionate about helping people develop the skills and confidence they need to achieve success. Pat holds a Bachelor’s Degree in Education from Michigan State University.