July 03, 2014
Bob works closely with our clients for telephone and technology implementation to support your business needs and our business goals. Bob has extensive background and experience with IT systems, including custom management software and VoIP-based systems. He excels at technical architecture and software design, data analysis, team management, and implementation of technology solutions. At his previous job, he was the Chief Technology Officer of a national direct response company where he was responsible for the development and maintenance of all IT systems. This included the implementation of a call center phone system integrated with the CRM software which increased the company’s ability to process a call volume capacity of over 10,000 calls per day and expanded the software’s capability to service a customer database of over 555,000.