Sometimes, not everyone needs a live agent to answer their calls. We have a robust IVR system that can be customized to your needs. The best part? Through your personal client login page, you can re-record your message at any time to make sure it is up to date. Don’t forget, you can prescreen the call before sending it to an agent. Here are just a few uses for IVR services:
- Customer Service Routing
- Welcome Messages
- Answering Services
Web Chat & Email
Bring your website to the next level. Many companies use web chat services to enhance their customer service channels. Others like to offer sales help when a customer is purchasing a product online. No matter your need, we’re here to help. Whether you want to use canned or free-form responses, we’ll make sure your customers get the assistance they need.
Data Entry/Back Office Processing
Data entry can be tedious, tiring, and time-consuming. Transparent BPO can enter your data into your database accurately and promptly. We also offer the option to host your data on our secure servers as well as a customer access portal so you can see it at any time. No project is too small or too big.
Quality monitoring is essential to identifying trends and catching errors before the costs or potential liability hits your organization. We have complete flexibility in our ability to listen to recorded calls and can work with your current scorecard or assist in building one to drive the results you require.
We encourage calibration sessions to ensure alignment with your requirements and desired results. With our customized reporting, we can deliver actionable data to drive the results your organization deserves. Don’t wait for problems to occur; be proactive.
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us.”
Healthcare Company Vice President
“The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company.”
Director, Global Customer Service Operations, Publishing Company
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Find out the difference transparency, experience, and customized solutions can make for your business. No black box models here.