We support your brand throughout the customer lifecycle.
A contact center isn’t doing your brand any favors if its only purpose is to answer calls. You need customer service, sales, and support agents who understand the importance of each touchpoint in the customer lifecycle and know how to turn prospects into qualified leads, convert sales, and retain those newly-minted customers for years to come. Our staff of well-trained, highly-qualified agents can assist your brand in any of the following ways:
Lead generation is one of the most crucial parts of a successful sales strategy. We’ll call your leads, qualify them, and either set up an appointment for you or pass along their information for you to follow up. We have demonstrated success running lead generation campaigns that send hundreds of qualified leads to clients. You won’t need to waste your time cold calling anymore; we’ll give you the hot leads!
With years of sales management experience, acquiring new customers is one of our core competencies. No matter what product or service you offer, we’ll meet and exceed your expectations. Our platform allows real-time list management and script changes. Our agents have the ability to adhere to scripts for compliance. They can also handle consultative sales that require an understanding of your brand and its value proposition, and who know how to get customers enthused about your products and services.
New customers form an opinion of your business almost from the start, and one bad experience can send them looking for a competitor. If a customer receives poor service or negative treatment from your company the first month, you won’t have to worry the second month — they will be gone for good!
A welcome call from an agent ensures that one of the first experiences a customer has with your company is positive. Taking the time to welcome your customers — letting them know you appreciate their patronage, answering their questions, and addressing their concerns — can go a long way towards increasing loyalty and lifetime value.
Your brand will gain a reputation — either positive or negative — for the caliber of customer service you provide. We recruit and select agents that demonstrate customer empathy and train them to have the right behaviors and skills to deliver an exceptional customer experience on every interaction. Our clients benefit from increased customer satisfaction ratings and Net Promoter Scores as a result. We further ensure every interaction is top quality with live listening, quality monitoring, and coaching agents on behaviors that will drive performance improvements.
It’s not sufficient just to get new customers; our job is to help you keep them. We have found that, often, customers leave because they are unaware of the benefits of a product or service. We train our agents to respond to every communication with the goal of delighting customers and turn every interaction into an opportunity to grow the relationship through upsells of your product packages.
Our team of highly-skilled technical support agents goes beyond KPIs to continually improve first call resolution and CSAT metrics. By selecting agents who have the ability to navigate complex interactions and leverage multiple tools, including CRM, knowledge databases, and product diagrams, we are able to provide technical support for both software and hardware. By diagnosing and resolving your customers’ technology issues the first time, we reduce operational costs and increase customer satisfaction.
“Our company has been working with Transparent BPO since their inception. While they have always done great work for us, 2017 was on a whole new level. The key to our success has been the professional, dedicated, talented workforce in Belize on all levels from management to the sales agent, continuous focus on key metrics, including performance, efficiencies, and quality to ensure well-rounded performance, and continuous testing, analysis, and improvements to optimize the program.”
Marketing & Advertising Company President
“Our organization has worked with Transparent BPO (TBPO) and their Belize call center for over four years and they have been a very supportive partner throughout this time. We began with a small group of approximately 20 agents to follow up on web-based leads and have more than doubled the size of this staff over time. The Belize center provides a very high level of service to both us and the customers that they generate. TBPO has helped us develop this as a significant and cost-effective marketing channel.”
Energy Company President
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