Transparent BPO Launches TalentPitch Assessment Tool
September 13, 2017
By: Scott Newman
For Immediate Release September 13, 2017
Laytonsville, MD – Transparent BPO today announced the onboarding of a new talent assessment tool, TalentPitch by Harver.
Company CEO, Scott Newman said, “We are extremely excited to integrate TalentPitch into our new hire process. We have been doing assessment testing for years to ensure we bring the best possible candidates into our organization, but this will take us to the next level. With great companies like Zappos and Booking.com already using this product, it has a tested and proven track record.”
TalentPitch is an innovative way to gain more information about potential candidates’ skills including problem analysis, verbal communication, listening, stress tolerance, quality-focus, multitasking and typing skills. Applicants are then scored by a percentage compared to Transparent BPO’s current employee benchmarking scores. “We really enjoy the amount of data we are capturing from our applicants as they are going through our exercises and games” said Lennie Leslie, Director of Human Resources. “Not only are we able to capture their personality results, they go through interactive, real-life contact center scenarios where we can gauge how they would handle the situation. These analytics will allow us to ensure that we aren’t just bringing in the right candidates, but that we are placing them in the right line of work for our clients.”
“One of the outcomes that attracted us most to the TalentPitch software was that we also wanted the employee to have a realistic job preview before making the decision to apply,” said Pat Ricken, Director of Training and Leadership Development. “One of the biggest challenges in our industry is really giving an applicant a glimpse into the reality of a day-in-the-life of a contact center agent, so they have an opportunity to picture themselves as a part of our team. TalentPitch worked with us to create videos to simulate a day in our offices. Not only is it interactive and fun, applicants have an opportunity to assess us before they show up for training. We know this product will reduce our early attrition.”
When asked about the partnership between Transparent BPO and Harver, Account Executive with Harver, Peter van Spaandonk said, “In Transparent BPO, we’ve found a forward-thinking partner in the customer service industry. With the Transparent BPO TalentPitch, we aim to improve the application process for all stakeholders, making it fun and informative for applicants while empowering recruitment to make the best quality matches.”
To learn more about Transparent BPO’s TalentPitch, please watch this 1 minute video: https://youtu.be/dxoE1Bd48xE
Harver revolutionizes pre-hire talent assessment and substitutes the traditional HR cycle with a new industry standard of preselection: TalentPitch. Predictive analytics determine with extreme accuracy exactly which candidates will perform best in the job. It’s automated, data-driven and intelligent-learning from client feedback and adjusts its algorithms accordingly. TalentPitch taps directly into the applicant’s core competencies, translating into real-life, predictive fresh data. Embedded as integral SaaS solution within the HR process.
About Transparent BPO
Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations. Belize offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. In addition, Transparent’s state-of-the-art contact center system development and IT support allows for seamless integration, resulting in a transparent business relationship.