Transparent BPO Selects Noble Unified Contact Center Solution
September 28, 2017
By: Scott Newman
For Immediate Release
Atlanta, GA – September 28, 2017: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces that Transparent BPO has selected the Noble® Enterprise Cloud solution to support the company’s business processing outsourcing services.
“Transparent BPO was looking for a technology partner that would expand our service offering to support our growing client base, and the evolution of consumer engagement and communication in today’s environment. With Noble’s unified reporting and omnichannel support, and ability to customize programs to fit our clients’ unique needs, we feel Noble will give TBPO a competitive edge in the marketplace,” said Marilyn Soares, Director of Client Services, Transparent BPO. “In the past, we have deployed point solutions from multiple vendors. With Noble, we get the full package to serve the diverse needs of our clients in a single platform – simplifying training and support, improving management and visibility, and helping us reduce costs.”
Noble Enterprise Cloud equips Transparent BPO with omnichannel technologies to support a complete set of contact center services for its clients, including inbound and outbound voice and non-voice (web chat, email) interactions. Transparent will also utilize Noble’s intelligent call routing, IVR, recording/QA, and compliance tools, including the patented SmartAccept® feature to decrease average seconds to answer, improve productivity, and provide a superior customer experience through its contact center operations.
“Noble solutions are the premiere choice for businesses who want true omnichannel contact center capability,” said Chris Hodges, Senior Vice President Sales & Marketing, Noble Systems. “We are pleased to be Transparent BPO’s technology partner and are excited to support its agents with the tools to deliver a consistent, high-quality brand experience across communication channels.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management. With a portfolio of more than 140 patents, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
About Transparent BPO
Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations. Belize offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. In addition, Transparent’s state-of-the-art contact center system development and IT support allows for seamless integration, resulting in a transparent business relationship.