Transparent BPO Moves to Kronos Platform
October 05, 2017
By: Scott Newman
For Immediate Release October 5, 2017
Laytonsville, MD – Transparent BPO announced today that it has selected and implemented Kronos Incorporated as its new Human Resources, Recruiting and Time Tracking Management System.
“Our company set out a few goals at the beginning of 2017 in regards to our technology and data solutions. In 2015 and 2016, our goal was to re-design our network infrastructure. In 2017, we wanted to ensure we had industry leading products to enhance our servicing offering,” said Scott Newman, company CEO. “Kronos is the last piece in executing this plan, giving data and analytics to our team members and clients to help drive our client’s missions forward.”
“Kronos really represents a paradigm shift for Transparent BPO. It has allowed us to give a pride of ownership at every level,” said Jon Williams, Director of Operations at Transparent BPO. “Our front-line associates are now empowered more than ever, with the ability to ensure their time is correct, request and receive timely feedback regarding time-off requests. Team Leads benefit from the Kronos integration with telephony platforms, giving them valuable time to their day. Our Managers now have detailed reporting available to help manage day-to-day payroll expenses, giving them critical information on vacation schedules or other planned time-off to make decisions for staffing proactive rather than reactive. For the Executive team, it allows us to drill into important details at a program level. I now have a current roster, employee information, and payroll data all in one location. The ability to create automated reports for specific programs allows payroll to receive timely information and ensures accurate and quicker invoice processing.”
“With the Kronos selection, Transparent BPO is extending its commitment to both employee and customer experiences. By offering employees easy access to important information related to their jobs, such as time and attendance and scheduling, the organization is empowering its workforce to deliver superior customer service,” said Charlie Dewitt, vice president, business development, Kronos.
Guided by decades of experience and innovation, Kronos® offers the industry’s most powerful suite of tools and services to manage and engage your entire workforce from pre-hire to retire. And because workforce needs are constantly changing, Kronos solutions are designed to evolve with you to help meet the challenges you face every day — regardless of your industry or where you do business.
Learn More Here: About Kronos Incorporated
About Transparent BPO
Transparent BPO was founded in 2009 to provide its clients with superior contact center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations. Belize offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. In addition, Transparent’s state-of-the-art contact center system development and IT support allows for seamless integration, resulting in a transparent business relationship.