Transparent BPO Welcomes New Key Team Members
January 10, 2015
By: Paul Chaney
Bethesda, MD – Transparent BPO – Today, Transparent BPO, LLC is pleased to announce the addition of two key team members to its organization. Rob Johnson has joined the team as Transparent BPO’s new Director of Operations and Tiffany Rohlena has signed on as the Training Manager. Both Rob and Tiffany are relocating to Belize to live and work full-time out of the operations center in Belize City, Belize.
Rob brings over 25 years of business management experience with 14 years of leadership experience in the call center industry to Transparent BPO. Prior to Transparent BPO, Rob was Site Director at Sykes and Senior Manager Business Process Outsourcing at Cayuse Technologies. He was responsible for Site Management, Service Delivery and Client Services for Fortune 100 client programs. Transparent BPO leverages Rob’s leadership and industry expertise to drive best practices and continuous process improvement at Transparent BPO.
Tiffany has over eight years of training experience in the BPO sector. Prior to Transparent BPO, Tiffany spent several years in the Regional Training Coordinator role at Alorica. She is passionate about learning and ensuring other’s success. Tiffany has extensive knowledge with adult learning theories, curriculum development, training delivery and facilitation, employee engagement, leadership development, and overall call center management. She was an integral part in the implementation and success of a leadership training initiative across eight call site locations, resulting in improved performance and decreased attrition.
“We are thrilled to welcome Rob and Tiffany to our team in Belize,” said Scott Newman, CEO of Transparent BPO. “Our mission is to create a world-class call center operation. Having great expertise at the operations level will allow us to continue enhancing our service offering. We’re confident that our current and future clients will continue to see great responsiveness, performance and professionalism from our team.”
About Transparent BPO:
Transparent BPO was founded in 2009 to provide its clients with superior telemarketing services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations. Belize offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents. In addition, Transparent’s state-of-the-art call center system development and IT support allows for seamless integration, resulting in a transparent business relationship.
Contact Transparent BPO for more questions HERE