At Transparent BPO, we believe contact center outsourcing should be as simple as 1-2-3.
1. Discuss & Discover
We start by discussing your current challenges to discover where the problems lie.
2. Analyze & Recommend
Next, we analyze the problems, look for solutions, and put together a plan to help you improve.
3. Review & Implement
You review our recommendations and if you like what you see, we implement the process with Transparent BPO as your contact center.
A Simple Process with Multiple Benefits
Here’s what you get with our process:
Customer Journey Mapped
Interact at the right time in the right channel at each stage of the customer journey.
Key Metrics Delivered
Metrics won’t be a problem. Get the precise data you need to drive your business forward.
Customer Channels Covered
Voice? Chat? Email? Understand where each channel fits. Add value with every exchange.
Guaranteed quality throughout the agent lifecycle, from hiring to training and beyond.
Not seeing a return on investment? We’ll show you a path to positive ROI your leadership will love.
Here’s what some of our customers said about the difference simplicity made in their business:
“Transparent BPO is true to their name — Transparent! They are a true and trusted partner to us in every sense of the word. They are a company with strong core values and ethics with a drive that made them successful. We would strongly recommend Transparent BPO to other Contact Centers looking for outsourcing opportunities.” ~ VP, Customer Service and Fulfillment, Retail Company
“I honestly don’t think our internal team could have had such a successful ramp. Somehow, Transparent BPO broke record after record with a group of new agents on all metrics.” ~ Director, Customer Service, E-pharmacy Company
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us. ~ Vice President, Healthcare Company