We recognize the enormous cost associated with driving calls, and we’re here to help you capitalize on as many as possible.
Whether your company needs superior customer service, an aggressive sales team, or a technical helpdesk, Transparent BPO has talent you can rely on. Our in-depth training and management system ensures we can meet and exceed your company’s expectations. We offer an array of inbound voice services designed to support your business goals.
Your company will gain a reputation — either good or bad — based on the level of customer service you provide. With onsite training and real-time monitoring of your customers’ calls, we make sure your customer service achieves the highest standard. Just stand back and watch your CSAT and NPS scores rise!
You don’t need your outsourced contact center to only answer customer service calls; you also need agents who know how to convert calls into sales. Our years of sales management experience have made this a core competency, and we have trained our agents with the skills needed to do the job right, regardless of the product or service you want to sell.
Do you have a product that requires more order taking than actual sales? We collect your customer’s information quickly and accurately and deliver it to you in a timely way. We also store our data on secure servers to guarantee the safety of your customers’ sensitive information.
Repair Order Processing
All companies make mistakes, but what sets them apart is their response. We can take your calls and set up a systematic return process that sends your customers a return label while they are on the phone.
Billing disputes can escalate at times. Having an agent who knows how to relate to your customer and handle the situation is essential to providing exceptional service. Regardless of the issue, Transparent can help your customer find the correct solution.
When employers factor in the cost of employee salaries, benefits, payroll taxes, management, and training, a job that pays $10 an hour job can run upwards of $20. That’s one reason more medical practices, contractors, and independent sales agents are outsourcing their appointment setting. We can integrate with your current system and route your inbound calls to our phone bank and schedule your client’s next visit.
Providing IT support can be extremely challenging. Our highly-skilled team of technicians can assist your customers with their needs, guiding them to a solution to their problem every step of the way.
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us.”
Healthcare Company Vice President
“The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company.”
Director, Global Customer Service Operations, Publishing Company
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Find out the difference transparency, experience, and customized solutions can make for your business. No black box models here.