Read what some of our clients had to say about the difference Transparent BPO made in their company.
I have been in the direct marketing industry for over 20 years and have worked with many different call centers during that time. Last year, I joined a new company that was using Transparent BPO to handle sales calls, care calls, and outbound selling. The experience and interactions with the team over the last few months has been amazing!
Communication with top management, team leaders and agents have been so easy and seamless. Everyone from all levels has taken the to time to understand our business and has become an extension to our team. They are truly partners and have been so quick to adjust to our changing business needs.
They are by far one of the best call centers in the industry. I would highly recommend Transparent BPO to any company looking for a true call center partner. ~ Senior Vice President of Marketing
I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us. ~ Vice President
Our organization has worked with Transparent BPO (TBPO) and their Belize call center for over four years and they have been a very supportive partner throughout this time. We began with a small group of approximately 20 agents to follow up on web-based leads and have more than doubled the size of this staff over time. The Belize center provides a very high level of service to both us and the customers that they generate. TBPO has helped us develop this as a significant and cost-effective marketing channel. ~ President
I honestly don’t think our internal team could have had such a successful ramp. Somehow, Transparent BPO broke record after record with a group of new agents on all metrics. ~ Director, Customer Service
E-commerce Retail Company
It is important that our customer service representatives have little to no accent. Our primary demographic is 65 and older and very particular about where they are calling. Two other call centers I looked at — one in the Philippines and one in Jamaica — were less expensive, but I didn’t sense that the same degree of dedication existed there as with Transparent. I had a level of comfort that I didn’t feel with the other two.”~ Director, Customer Service
Top 10 Global Publishing Company
The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company. ~ Director, Global Customer Service Operations
Marketing and Advertising Company
Our company has been working with Transparent BPO since their inception. While they have always done great work for us, 2017 was on a whole new level. The key to our success has been the professional, dedicated, talented workforce in Belize on all levels from management to the sales agent, continuous focus on key metrics, including performance, efficiencies, and quality to ensure well-rounded performance, and continuous testing, analysis, and improvements to optimize the program. ~ President
E-commerce Retail Company
Transparent BPO is true to their name — Transparent! They are a true and trusted partner to us in every sense of the word. They are a company with strong core values and ethics with a drive that made them successful. We would strongly recommend Transparent BPO to other contact centers looking for outsourcing opportunities. ~ VP, Customer Service and Fulfillment
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