An online manufacturer and retailer of personalized digital photo products needed to move its contact center offshore due to the rising costs, high agent attrition, and inability to scale during peak seasons due to the low U.S. unemployment rate. View case study>>
A global governance, risk, and compliance company needed an outsourced BPO that could take over data entry, improve quality, and speed up form completions for claims submitted by its more than 500 end-user clients. View case study>>
A durable medical equipment provider required an outsourced contact center partner who could handle an increasing volume of inbound calls. Not only was the client overwhelmed with the growing call volume but also lacked the proper reporting infrastructure, had no way to measure service levels efficiently, and needed a technology platform that could facilitate call routing and redundancy. View case study>>
An innovative online pharmacy was challenged with finding an equally innovative partner that could provide a seamless outbound sales channel. A previous partnership with an offshore company proved to be unsatisfactory and the organization was confronted with being able to meet staffing needs internally due to continued growth. View case study>>
A leading global publishing company faced the need to balance agent performance with a cost-effective contact center solution. The long tenure of the organization (which had grown into multiple business lines) combined with more than 30 legacy support systems made customer care and technical support extremely difficult to manage. View case study>>
Our client is an electricity and gas supplier serving residential and small business customers across eight states. Due to increased competition, outbound calling regulations, and decreasing quality of leads, the client was looking for a contact center partner that could maximize results on each sales call. Solving these challenges required our team to develop multiple solutions. View case study>>
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