Belize is the ideal nearshore call center location.
English-speaking Country – As a former member of the British Commonwealth, Belize is one of a handful of countries where English is the mother tongue. Belizeans are native English speakers who learned the language from birth.
U.S. Cultural Affinity – Many Belizean contact center agents have worked in the tourism industry, which benefits from over a million American visitors every year.
Proximity to the U.S. – Belize is easy to get to from the United States. Several airlines offer daily non-stop flights from many U.S. cities. Belize also mirrors U.S. time zones, which aids in doing day-to-day business.
Service Maturity – Even though Belize is an emerging nearshore outsourcing destination, it has gained a reasonable degree of maturity in a short span. The first contact center opened in 2005, and more than 20 now operate across the country.
Low Attrition & Turnover – Industry turnover among call center workers in many parts of the world is high. That’s not a concern in Belize where many agents consider the call center a career path. Many of these agents have received an associates degree from local colleges. Also, the call centers in Belize have agents that are trained thoroughly to provide the highest quality inbound customer experience possible and outbound sales as well.
Regional Stability & Safety – Belize is one of the most stable countries in the region, both politically and culturally — unlike many Latin American neighbors (Nicaragua, Guatemala, Mexico, Honduras, etc.)
Strong Infrastructure – For a developing country, Belize has an amazingly robust infrastructure educationally, politically, and technically.
As you can see, there are many reasons to locate your call center to Belize. And when you think of Belize, think of Transparent BPO.
We are one of the largest call centers in the country and offer quality, convenience, and savings that are second to none. Request a free, no-obligation consultation to learn what The Transparent Difference can make in your company.
“I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Our patients enjoyed the phone experience a great deal, according to completed surveys. TBPO’s management was also responsive to our changing needs and we found TBPO to be a perfect partner for us.”
Healthcare Company Vice President
“The team at Transparent BPO has a strong desire to understand our business and the needs of our customers. This is a valuable asset and it has created a near seamless experience for our customers. Transparent BPO has proven themselves to be an ethical company that is true to their core values. They are a valuable and trusted strategic partner for our company.”
Director, Global Customer Service Operations, Publishing Company
Ready to Experience the Transparent Difference?
Find out the difference transparency, experience, and customized solutions can make for your business. No black box models here.