Much has been written lately about the use of artificial intelligence and automation in contact centers. Our VP of business development Jason Sterns penned a feature article for Nearshore Americas entitled High-Tech Demands High-Touch: Why Advances in AI Won’t Replace Live Agents outlining ways technology will impact the contact center. Here’s an excerpt: The fact […]
About Paul Chaney
Paul Chaney, Digital Marketing Manager
Paul oversees all aspects of the Transparent BPO's digital marketing presence. He has more than 20 years of experience in the digital marketing working with a range of B2B industries and companies.